Centrafin welcomes any feedback and use this as a source of learning how we might improve on the service we offer. It is our policy to acknowledge and respond to all customer feedback in a Rapid Reliable and Responsive manner. If you believe we are not living up to this, please contact us at [email protected]
All e-mails to the above e-mail address should receive an immediate notification of receipt. We then investigate and respond within 48 hours.
ESCALATE TO MANAGEMENT
If you have not received a response with the given time frame, or you are not happy with the response received, you may escalate the matter with the Operations Manager - Fozia Saleem at [email protected]
ESCALATE TO OUR COMPLIANCE RISK DEPARTMENT
If you are unsatisfied with the response received – you may escalate further to the Compliance Risk Manager Nicole Bergstedt at [email protected]
TALK TO OUR REGULATORS
If you are not satisfied with our response, you may contact the below regulators.
National Credit Regulator
The Credit Ombudsman
Council for Debt Collectors