CONTACT US          

Centrafin welcomes any feedback and use this as a source of learning how we might improve on the service we offer. It is our policy to acknowledge and respond to all customer feedback in a Rapid Reliable and Responsive manner. If you believe we are not living up to this, please contact us at [email protected]

All e-mails to the above e-mail address should receive an immediate notification of receipt. We then investigate and respond within 48 hours.

ESCALATE TO MANAGEMENT   

If you have not received a response with the given time frame, or you are not happy with the response received, you may escalate the matter with the Operations Manager - Fozia Saleem at [email protected]

ESCALATE TO OUR COMPLIANCE RISK DEPARTMENT

If you are unsatisfied with the response received – you may escalate further to the Compliance Risk Manager Nicole Bergstedt at [email protected]


TALK TO OUR REGULATORS

If you are not satisfied with our response, you may contact the below regulators.

National Credit Regulator

www.ncr.org.za                                         

[email protected]

 

The Credit Ombudsman     

www.creditombud.org.za

[email protected]

 

Council for Debt Collectors           

www.cfdc.org.za

[email protected]

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